You can telephone reception on 01977 801363.
We offer pre-bookable appointments:
- up to 4 weeks in advance for a Nurse and HealthCare Assistant
- up to 1 week in advance for a GP.
Please note that we operate a system called Doctor Callback which enables patients to speak to a GP every morning between 9:00am and 12:30pm.
Same day appointments are released daily at 8am for the morning and the afternoon sessions. Patients are encouraged to ring as early as possible in the morning to arrange an appointment for that day. Please note that you may not always be able to see the Doctor of your choice when you book on the same day.
Telephone Appointments
Our standard telephone appointments are 10 minutes. If you wish to discuss more than one problem, please book an extra appointment for each problem.
For example 2 problems, please book a 20 minute appointment or three problems, please book a 30 minute appointment.
Urgent appointments may be less.
Surgeries from 08:30 to 17:00 and you may receive your call anytime during this time. If you do require a specific time for a call back, if you work etc, you can request a call during a certain hour of the day. We do ask that you ensure you are near your phone at all times. Due to the time constraints our GP’s will only be able to attempt to call you on two occasions.
If you are placed on the Dr Callback List/Duty Doctor list you may receive a call anytime from 08:00 to 18:30.
Please note if you call after 12:00 this is for same day medical emergencies only. If you still require medical attention, you may be given an appointment with GP Care Wakefield or asked to attend the local Urgent Treatment Centre.
All cases are currently assessed on the day.
As is the case across the country, our surgery is very busy. So to try to be more efficient and hopefully get you assessed more rapidly, our receptionists are trained as care navigators and they may ask you questions to try and determine how best to help you. You will then be contacted by one of the doctors or nurses for an appointment.
In most cases the doctor or nurse will initially telephone you for you consultation. They may also offer a video consultation with your consent. If after your initial contact with the doctor or nurse, you need to have a face to face consultation, they will advise you when this is and how to access the surgery. We are seeing patients for face to face appointments as appropriate, with appropriate safeguards.
If you condition is non urgent you may be asked to call back another day, however if it is URGENT then you will always be contacted by a clinician.
We would ask if it is a medical emergency please try to call the surgery before 12.00am each day.
Extended Hours
Some of our services which require face to face appointments are being offered to patients from 7am one morning per week, the day does vary, however these will be pre-booked for you in advance.